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| How Can I Pay? |
| Lincraft will accept the following payment methods - Mastercard, Visa, cheque or money order. All prices are in Australian dollars and include GST. |
| What will it cost for delivery? |
| Lincraft will use Australia Post to deliver your goods. A delivery and handling fee of $6.95 per order will be charged. |
| How long will it take to be delivered? |
Your Lincraft order will be processed and delivered to you within approximately one week. We endeavour to dispatch within 24 hours where possible. We will contact you if there are any known delays. |
| Cut Merchandise |
| Please note that cut merchandise cannot be returned or exchanged, unless faulty. |
| What if I change my mind? |
| If the item you purchased is not what you ordered, is damaged, or you've just changed your mind, we will refund or exchange your goods. Offer excludes postage and handling on change of mind goods and is only available if proof of purchase is provided. The goods must be returned in a saleable condition and returned within 30 days of purchase. This does not apply to cut merchandise. |
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Your options for returning products are: |
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Call 1300 730 140 to notify us that you will be returning the goods so that we can advise you of your nearest store address or verify the expected Australia Post charge to the Lincraft Store Support Centre. Mail your item within 30 days of purchase in its original packaging with proof of purchase to Lincraft Online, 54-56 Rosebank Ave, Clayton South, Vic, 3169. Upon receipt of goods and inspection, the sale price less postage will be credited to your credit card. If you have simply changed your mind and the goods are not faulty, we can offer you an exchange, however you will incur an additional freight cost. |
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Simply return your product within 30 days of purchase with your proof of purchase to any Lincraft store. If the product is faulty or you have been sent an incorrect item, we will also refund the freight charges. If you have changed your mind, we can offer you an exchange, however you we will not refund the freight cost. |
| How do I get my refund? |
| Refunds can only be credited back to the credit card that was used to make the original purchase. If a refund is required, it will also be processed as soon as the items have been received. Please provide a contact number as we will need to get your credit card details as our system doesn’t retain them for your privacy and security. If you have any questions at all just contact us on 1300 730 140 |