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FAQs

AU COVID-19 UPDATES

Due to Covid-19 and the subsequent shutdown of the Melbourne Metropolitan stores, we are experiencing substantial demand which is leading to significant delays in processing online orders. We will endeavor to process your order within 10 business days. We thank you for your understanding, as we navigate through this difficult time and hope to return to our regular shipping schedule soon.

We love to help

Phone: 1300 LINCRAFT (1300 546 272)

Email: customers@lincraft.com.au

Customer Service hours are between 9.00am and 5.00pm, Monday to Friday

IS THIS THE ‘CARON’ CAKES FROM THE USA?

No, this is Lincraft Cakes, whilst the construction is very similar and the composition is almost the same, it is not the same yarn.

Lincraft Cake Yarn has been specifically developed for Lincraft

 

ARE THESE THE SAME COLOURS AS THE CARON CAKES?

There are similarities in the colours but they are not the same. The colour names are different as this yarn is made exclusive to Lincraft.

 

WILL YOU BE GETTING MORE COLOURS IN?

Yes we will, we have 8 colours to start with, and new colours will be arriving later in the season.

Follow us on Facebook, or join our email listing to find out the latest news.

 

CAN I USE THE ‘CARON’ CAKES PATTERNS?

Yes you can.

Lincraft Cakes and ‘Caron’ Cakes have the same recommended tension. Approx. 10ply.

But as always we recommend that you knit your own tension square before embarking on a project.

We have free projects available for the Lincraft Cakes.

Ordering

No, you may shop online and check out as a guest user.

No, all products must be immediately paid for in full.

Our customer service team are happy to help with any questions or concerns regarding your online order.

They can be contacted either by phone or email:

Phone: 1300 LINCRAFT (1300 546 272)

Email: customers@lincraft.com.au

Customer Service hours are between 9.00am and 5.00pm, Monday to Friday

Yes you will receive an order confirmation email once you have placed your order. If you do not receive this email within 24 hours, first check your junk folder and then contact our customer service team on 1300 LINCRAFT or at customers@lincraft.com.au

Alternatively, if you were signed in to a Club Lincraft account at that time of purchase, log in and check My Orders.

Please note that cut or lineal product such as fabric cannot be returned or exchanged, unless faulty.

Yes, all prices are shown in Australian dollars.

Club Lincraft

Log in to your Club Lincraft account.

On the 'My Account' page you have the option of editing your Contact Information and Address Book .

As a Club Lincraft Member, you are entitled to the following benefits:

  • Earn points for every dollar spent ($1 = 1 point)
  • For every 250 points accumulated, you receive a $10 voucher in store *
  • Exclusive online offers and sneak previews
  • Everyday discounts on our Best Price Buttoned Down range
  • Register your email address with us and receive a $10 voucher on your birthday each year
  • 10% OFF dress patterns everyday

*Online only members will be emailed a Club Lincraft Rewards Voucher after reaching 500 points. Vouchers will be mailed out monthly. Member must be subscribed to be sent a voucher.

Club Lincraft Points are awarded to Club Lincraft Members on the completion of a single transaction.

Points are awarded on the basis of 1 point for every $1 spent in a single transaction.

In order to obtain points, a Club Member must present their card before the completion of the transaction or be logged into their account if purchasing online.

Club Lincraft Points are converted to vouchers

Your voucher will automatically be printed at point of sale in store when a minimum of 250 points are accumulated *.

These credit voucher are valid for 3 months and cannot be redeemed for cash or replaced if lost.

  1. This Voucher entitles the bearer to a discount to the face value only
  2. If not used in full within 3 Months of Issue date, the balance, if any will expire.
  3. Vouchers are to be used in full. No change or credit note will be given.
  4. Vouchers can only be redeemed by the Primary card holder and your card must be present at the time of use.
  5. Vouchers are not negotiable, transferable or redeemable for cash.
  6. Vouchers are void if defaced, torn or tampered with in any way and if not will not be replaced.

*Online only members will be emailed a Club Lincraft Rewards Voucher after reaching 500 points. Vouchers will be mailed out monthly. Member must be subscribed to be sent a voucher.

If you are having any difficulty signing into your Club Lincraft account, please ensure your membership has been registered online and that you are entering in the same email address recorded on your in-store membership.

If you continue to have problems, please contact our customer service team on 1300 LINCRAFT or at customers@lincraft.com.au.

If you have forgotten your password, click on the 'Sign In' link and then 'Forgot or change your password'.

You'll then be able to enter your email address and we'll send you a link to create a new one.

To find out more about current competitions, please visit our Competitions T&C's page.

Best Price Buttoned Down Products are our fantastic products that we offer at a great price for our Club Lincraft Members. Just be signed in to your account to receive the Member price.

You can view our range of BPBD products by clicking here.

1. Membership
1.1 Membership is free to Australian residents. A person who wishes to become a member will be bound by these Terms and Conditions, as varied from time to time. No alteration, amendment or termination of the scheme will affect any Credit Vouchers which have been issued.
1.2 Club Lincraft may refuse any application for membership. 
1.3 A member must notify Club Lincraft immediately of any change of residential or email address. 
1.4 Club Lincraft may terminate a membership in the Club Lincraft program without notice for any reason including, without limitation, if the member:
· fails to comply with these membership Terms and Conditions;
· abuses any privilege accorded to the member under the Club Lincraft program; or
· supplies any misleading information or makes any misrepresentations to
Club Lincraft, or if the member does not use his or her membership for a period of 12 months or deceases or becomes bankrupt.
1.5 Membership can be used at all Lincraft stores.

2. Earning points
2.1 Club Lincraft points are earned on the basis that at least one standard point is issued for every $1 spent in a single transaction. From time to time, bonus points may be issued in addition to standard points under specially advertised promotions or competitions. For the purpose of calculating the value of an individual purchase, points are accrued based on the whole dollars paid, inclusive of GST. 
2.2 Points will be credited to a member’s account for purchases by the member of qualifying goods or services but not on Gift Vouchers.
2.3 In order to obtain points, a member must advise the staff member that they are a member before the purchase is concluded at the point of sale or, if the purchase is by telephone or mail order, by quoting the membership number. 
2.4 Points and the rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. 

3. Points
3.1 The accrual of a minimum of 250 points in a quarter will qualify the member to receive a credit voucher. The value of the voucher will be 4% of the total qualifying spend during that period.
3.2 Credit vouchers will have a validity of 3 months and cannot be redeemed for cash
or replaced if lost.
3.3 The value of the credit voucher will be based on the total number of points accrued by the end of the collection period and rounded down to the nearest dollar.
3.4 The redemption value of the points may be changed at Lincraft Australia’s discretion but will not affect any points issued prior to the date of change.

4. General
4.1 The Privacy Policy issued by Lincraft Australia Pty Ltd forms part of these Terms and Conditions, but shall prevail over these Terms and Conditions if they are inconsistent in any respect.
4.2 Club Lincraft reserves the right to suspend or terminate the Club Lincraft program at any time without prior notice. Club Lincraft will not be liable for the suspension or termination of the Club Lincraft program on any account whatsoever including (without limitation) for any points balance in a member’s account at the time of suspension or termination.
4.3 The promoter and owner of Club Lincraft is Lincraft Australia Pty Ltd, 60 Fulton Drive, Derrimut Victoria 3026, ABN 94 401 362 364.

Payment Options

How Can I Purchase A Gift Card?

eGift cards can be purchased online at lincraft.com.au. Physical gift cards can be purchased in Lincraft stores.

Where Can I Use My Gift Card?

Both eGift and physical Card types are redeemable online at lincraft.com.au and in Australian stores.

What Is An EGift Card?

An eGift Card is a Gift Card that is delivered via email. eGift Cards are delivered within minutes to the nominated email and can be redeemed online or in store. To redeem in store simply print the eGift Card or scan directly from a mobile device. Note: eGift Cards will be activated 24 hours after purchase.

What If I Did Not Receive My EGift Card?

eGift Card orders are ordinarily delivered within 5 minutes of an order. However, email carriers and other issues can delay your order. If you don't receive your eGift Card within 4 hours of purchase, please contact us.

Do Gift Cards Expire?

Physical Gift cards and eGift Cards expire 36 months (3 years) after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.

What Gift Card Values Can I Purchase Online?

eGift Cards can be purchased in $10, $20 and $50 denominations.

Can I Add A Message To The Gift Card I Bought Online?

Yes, you can direct your egift card to a particular recipient and create a custom message of up to 400 characters including spaces. To do this, click onto the egift card denomination required and fill in the mandatory fields.

Can I buy more than one gift card in a transaction?

Yes, you can add multiple gift cards to the cart and specify the recipient and a personalised message for each gift card when you click the product and add to cart. Each egift card will be sent as a separate email with the personalised details attached.

What If My Gift Card Is Lost Or Stolen?

Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.

Can I Exchange My Gift Card?

Unfortunately you are unable to exchange Gift Cards as they are treated like cash.

Can I Return Or Refund A Gift Card?

Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.

Can I Cancel My Gift Card Order If I Order Online?

Unfortunately, once an order is submitted online it is unable to be cancelled.

Can More Value Be Added To A Gift Card?

No, once a Gift Card has been purchased the value on it is unable to be increased.

Can I Order Gift Cards From Outside Australia?

If you are not residing in Australia and wish to purchase an egift card, please contact us.

Is There Anything I Can't Use My Gift Card For?

Yes, you are unable to use your Gift Card to purchase gift cards.

How Do I Use My Gift Card To Purchase Online

  • When reviewing your cart, locate the Gift Card field. Enter the card number as written on the card or in the email and select Checkout.
  • The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.
  • You can use multiple gift cards per order by returning to cart after applying the gift card payment.
  • You can combine your gift card payment with Credit Card, PayPal, OpenPay or Zip. Please ensure that you enter your gift card details first.
  • You can use your gift card as many times as you want until the balance reaches zero.
  • We will not refund cash for any unused gift card amount.

Gift Card Terms & Conditions Of Use

The gift card/egift card ("card") is issued by Lincraft Australia Pty Ltd ("Lincraft") ABN:94401362364. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This gift card, once activated is: redeemable for merchandise at Lincraft Stores in Australia; redeemable at Lincraft.com.au; not redeemable for cash and is not a negotiable instrument; valid until the earlier of 36 months from the date of issue or when no amount remains on the card; not able to be reloaded but is partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited. Check card balance by visiting a lincraft store or contacting customer service.

How Do I Use My Birthday Voucher To Purchase Online?

You are able to redeem your $10 Birthday Voucher online. To do this you are required to input your Birthday Voucher online code into the discount code box during checkout.

How Do I Redeem my Rewards Voucher or Credit Note To Purchase Online?

If you wish to redeem a store generated Club Points Voucher or Credit note online, please contact us.

Phone: 1300 LINCRAFT (1300 546 272)

Email: customers@lincraft.com.au

 

Lincraft will accept the following payment methods - Mastercard, Visa, AMEX, PayPal, Openpay or ZipPay. All prices are in Australian dollars including GST.

Delivery

Lincraft will use Australia Post to deliver your goods.

We charge a flat rate shipping rate of *$9.95 for all orders *Conditions Apply

* Delivery of larger items which do not comply with Australia Post’s specifications will be sent via Toll Ipec and incur a $20.00 delivery fee. This is noted in the product description and at checkout.

We endeavour to have your order delivered within 7 business days but are subject to Australia post delays at time. View the Australia Post timetable.

Lincraft Online will endeavour to supply all orders placed via the Lincraft Online Store.

All products are listed for sale in good faith, but it is possible that a supplier may notify us that a product is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation or delay of your order.

All orders will receive a tracking number via email once the order has been shipped.

This tracking number can be used on the Australia Post website here to track the delivery of the order. The tracking number may take up to 24 hours to appear on the Australia Post tracking system.

No, we are only able to ship within Australia.

Returns

We will always honour your rights for a refund, repair or replacement as required by the Australian Consumer Law. Unless covered by the Australian Consumer Law we do not refund or exchange on products sold by the metre or paper patterns.

Wherever reasonable we will try and meet your expectations even for a "Change of mind" refund, provided it is returned within 30 days in a saleable condition, you have original proof of purchase and for refunds over $50, provide I.D. for store returns.

Retain your Tax Invoice for refund, exchange or credit.

There are two ways to obtain a refund or exchange for your online purchase:

POST

Mail the item back to

Lincraft Online
60 Fulton Drive
Derrimut VIC 3026

The item must be in the original packaging, undamaged, saleable and include your Proof of Purchase. The item must be returned within 30 days of receipt.

IN STORE

Return the item to any Lincraft store within 30 days of receipt. It must be in the original packaging, undamaged, saleable and include your proof of purchase. Tax invoices are included within the parcel contents.

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of receipt of the returned product. Unless the product is faulty or not what you ordered, we will not refund on cut or lineal product such as fabric. If we send you the wrong product or it is faulty, you will receive a full refund (including freight). Freight costs will not be refunded for 'change of mind' returns.