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We Love To Help

Phone: 1300 LINCRAFT (1300 546 272)


Customer Service hours are between 9.00am and 5.00pm, Monday to Friday


No, you may shop online and check out as a guest user.

No, all products must be immediately paid for in full.

Our customer service team are happy to help with any questions or concerns regarding your online order.

They can be contacted either by phone or email:

Phone: 1300 LINCRAFT (1300 546 272)


Customer Service hours are between 9.00am and 5.00pm, Monday to Friday

Yes you will receive an order confirmation email once you have placed your order. If you do not receive this email within 24 hours, first check your junk folder and then contact our customer service team on 1300 LINCRAFT or at

Alternatively, if you were signed in to a Club Lincraft account at that time of purchase, log in and check My Orders.

Please note that cut or lineal product such as fabric cannot be returned or exchanged, unless faulty.

Yes, all prices are shown in Australian dollars.

Club Lincraft

Log in to your Club Lincraft account.

On the 'My Account' page you have the option of editing your Contact Information and Address Book .

As a Club Lincraft Member, you are entitled to the following benefits:

  • Earn points for every dollar spent ($1 = 1 point)
  • For every 250 points accumulated, you receive a $10 voucher in store *
  • Exclusive online offers and sneak previews
  • Everyday discounts on our Members Save range
  • Register your email address with us and receive a $10 voucher on your birthday each year
  • 10% OFF dress patterns everyday

*If you are an 'Online' customer please contact our customer service team to redeem your points for a voucher. Vouchers will be mailed out. Member must be subscribed to be sent a voucher.

Club Lincraft Points are awarded to Club Lincraft Members on the completion of a single transaction.

Points are awarded on the basis of 1 point for every $1 spent in a single transaction.

In order to obtain points, a Club Member must present their card before the completion of the transaction or be logged into their account if purchasing online.

Club Lincraft Points are converted to vouchers

Your voucher will automatically be printed at point of sale in store when a minimum of 250 points are accumulated *.

These credit voucher are valid for 3 months and cannot be redeemed for cash or replaced if lost.

  1. This Voucher entitles the bearer to a discount to the face value only
  2. If not used in full within 3 Months of Issue date, the balance, if any will expire.
  3. Vouchers are to be used in full. No change or credit note will be given.
  4. Vouchers can only be redeemed by the Primary card holder and your card must be present at the time of use.
  5. Vouchers are not negotiable, transferable or redeemable for cash.
  6. Vouchers are void if defaced, torn or tampered with in any way and will not be replaced.

*If you are an 'Online' customer please contact our customer service team to redeem your points for a voucher. Vouchers will be mailed out. Member must be subscribed to be sent a voucher.

If you are having any difficulty signing into your Club Lincraft account, please ensure your membership has been registered online and that you are entering in the same email address recorded on your in-store membership.

If you continue to have problems, please contact our customer service team on 1300 LINCRAFT or at

If you have forgotten your password, click on the 'Sign In' link and then 'Forgot or change your password'.

You'll then be able to enter your email address and we'll send you a link to create a new one.

To find out more about current competitions, please visit our Competitions T&C's page.

Members Save Products are our fantastic products that we offer at a great price for our Club Lincraft Members. Just be signed in to your account to receive the Member price.

You can view our range of Members Save products by clicking here.

1. Membership
1.1 Membership is free to Australian residents. A person who wishes to become a member is bound by these Terms and Conditions, as varied from time to time.
1.2 It is a condition of membership that you provide an active current email address and Club Lincraft may refuse any application for membership for any reason. 
1.3 A member must notify Club Lincraft immediately of any change of residential or email address or mobile phone number. 
1.4 Club Lincraft may terminate a membership without notice and for any reason including, without limitation, if the member:
· fails to comply with these Terms and Conditions;
· abuses any privilege accorded to the member under the Club Lincraft program; or
· supplies any misleading information or makes any misrepresentations to or about Club Lincraft, or if the member does not use his or her membership for a period of 12 months or dies or becomes bankrupt.
1.5 Membership can be used at all Australian Lincraft stores.

2. Earning points
2.1 Club Lincraft points are earned on the basis that at least one standard point is issued for every $1 spent in a single transaction. From time to time, bonus points may be issued in addition to standard points under specially advertised promotions or competitions. For the purpose of calculating the value of an individual purchase, points are accrued based on the whole dollars paid, inclusive of GST. 
2.2 Points will be credited to a member’s account for purchases by the member of qualifying goods or services but not for Gift Vouchers.
2.3 In order to obtain points, a member must advise the staff member that they are a member before the purchase is concluded at the point of sale or, if the purchase is by telephone or mail order, by quoting the membership number. 
2.4 Points and the rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. 

3. Points
3.1 The accrual of a minimum of 250 points in a quarter will qualify the member to receive a credit voucher. The value of the voucher will be 4% of the total qualifying spend during that period.
3.2 Credit vouchers will have a validity of 3 months and cannot be redeemed for cash
or replaced if lost.
3.3 The value of the credit voucher will be based on the total number of points accrued by the end of the collection period and rounded down to the nearest dollar.
3.4 The redemption value of the points may be changed at Lincraft Australia’s discretion but will not affect any points issued prior to the date of change.

4. General
4.1 The Privacy Policy issued by Lincraft Australia Pty Ltd forms part of these Terms and Conditions, but shall prevail over these Terms and Conditions if they are inconsistent in any respect.
4.2 Club Lincraft reserves the right to suspend or terminate the Club Lincraft program at any time without prior notice. Club Lincraft will not be liable for the suspension or termination of the Club Lincraft program on any account whatsoever including (without limitation) for any points balance in a member’s account at the time of suspension or termination.
4.3 The promoter and owner of Club Lincraft is Lincraft Australia Pty Ltd, 171-177 Cherry Lane, Laverton North Victoria 3026, ABN 94 401 362 364.

Lincraft GOLD Membership


What is Lincraft GOLD Membership?
Lincraft GOLD membership is a subscription membership which is available to anyone. On top of Club Lincraft benefits, you will continue to accrue points to earn reward vouchers, with some extra special benefits which include:

    • A $20 Birthday Voucher each year on your birthday (*Date of birth and a valid email address must be supplied)
    • Free Shipping on all online orders (*Excludes Rug Shipping)
    • An extra 10% off all prices (*Excludes storewide % off sales, Gift Cards & Donations)

What types of subscriptions do you have?
We currently have 2 options for subscription - Monthly (Pay $9.95 per month, minimum 1 month) or Bi-Annual (Pay 6 months up front, save 10%)

Can I cancel my subscription?
Absolutely! You can cancel your subscription whenever you'd like. Just hop onto your online account, click on the subscription tab, or hit the 'manage membership' button in your Gold Membership emails. If you run into any hiccups, our friendly customer service team is here to help. After cancellation, you can still enjoy all the Gold member perks until your current subscription period expires.

Can I skip renewals?
Please contact our customer service team and we will gladly assist you.

How will the subscription fee be paid?
Once you have signed up for the initial subscription, our system will automatically generate and process an order on your behalf using the payment method originally used. You will receive emails relating to the renewal order and payment.

How can I update my payment details?
Login to your online account and visit ‘My Subscriptions’. You can select payment details and trigger an email to be sent to you to securely update your payment details.

How can I update my email address?
Please contact our customer service team and we will gladly update your details for you.

What if my Credit Card Expires?
You will receive an email advising that your card is due to expire before your next renewal. Please follow the steps to securely update your payment details.

Do I get discounts in store as well?
Yes, your subscription membership is for both online and in-store. Online discount will be available within 10 minutes of membership purchase. In-store discount will be available on the following business day of membership purchase. Please note that any 'Early access to product' offers will only be available online.

Is my subscription valid in other countries?
Your Gold Membership is only valid within the country within which you signed up. Please contact our customer service team if you are permanently moving country.


Payment Options

How Can I Purchase A Gift Card?

eGift cards can be purchased online at Physical gift cards can be purchased in Lincraft stores.

Where Can I Use My Gift Card?

Both eGift and physical Card types are redeemable online at and in Australian stores.

What Is An EGift Card?

An eGift Card is a Gift Card that is delivered via email. eGift Cards are delivered within minutes to the nominated email and can be redeemed online or in store. To redeem in store simply print the eGift Card or scan directly from a mobile device. Note: eGift Cards will be activated 24 hours after purchase.

What If I Did Not Receive My EGift Card?

eGift Card orders are ordinarily delivered within 5 minutes of an order. However, email carriers and other issues can delay your order. If you don't receive your eGift Card within 4 hours of purchase, please contact us.

Do Gift Cards Expire?

Physical Gift cards and eGift Cards expire 36 months (3 years) after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.

What Gift Card Values Can I Purchase Online?

eGift Cards can be purchased in $10, $20 and $50 denominations.

Can I Add A Message To The Gift Card I Bought Online?

Yes, you can direct your egift card to a particular recipient and create a custom message of up to 400 characters including spaces. To do this, click onto the egift card denomination required and fill in the mandatory fields.

Can I buy more than one gift card in a transaction?

Yes, you can add multiple gift cards to the cart and specify the recipient and a personalised message for each gift card when you click the product and add to cart. Each egift card will be sent as a separate email with the personalised details attached.

What If My Gift Card Is Lost Or Stolen?

Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.

Can I Exchange My Gift Card?

Unfortunately you are unable to exchange Gift Cards as they are treated like cash.

Can I Return Or Refund A Gift Card?

Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.

Can I Cancel My Gift Card Order If I Order Online?

Unfortunately, once an order is submitted online it is unable to be cancelled.

Can More Value Be Added To A Gift Card?

No, once a Gift Card has been purchased the value on it is unable to be increased.

Can I Order Gift Cards From Outside Australia?

If you are not residing in Australia and wish to purchase an egift card, please contact us.

Is There Anything I Can't Use My Gift Card For?

Yes, you are unable to use your Gift Card to purchase gift cards.

How Do I Use My Gift Card To Purchase Online

  • When reviewing your cart, locate the Gift Card field. Enter the card number as written on the card or in the email and select Checkout.
  • The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.
  • You can use multiple gift cards per order by returning to cart after applying the gift card payment.
  • You can combine your gift card payment with Credit Card, PayPal or Zippay. Please ensure that you enter your gift card details first.
  • You can use your gift card as many times as you want until the balance reaches zero.
  • We will not refund cash for any unused gift card amount.

Gift Card Terms & Conditions Of Use

The gift card/egift card ("card") is issued by Lincraft Australia Pty Ltd ("Lincraft") ABN:94401362364. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This gift card, once activated is: redeemable for merchandise at Lincraft Stores in Australia; redeemable at; not redeemable for cash and is not a negotiable instrument; valid until the earlier of 36 months from the date of issue or when no amount remains on the card; not able to be reloaded but is partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited. Check card balance by visiting a lincraft store or contacting customer service.

How Do I Use My Birthday Voucher To Purchase Online?

You are able to redeem your $10 Birthday Voucher online. To do this you are required to input your Birthday Voucher online code into the discount code box during checkout.

How Do I Redeem my Rewards Voucher or Credit Note To Purchase Online?

If you wish to redeem a store generated Club Points Voucher or Credit note online, please contact us.

Phone: 1300 LINCRAFT (1300 546 272)



Lincraft will accept the following payment methods - Mastercard, Visa, ShopPay, PayPal, Humm or ZipPay. All prices are in Australian dollars including GST.


Lincraft will use Australia Post to deliver your goods.

We charge a flat rate shipping rate of *$9.95 for all orders *Conditions Apply

* Delivery of larger items which do not comply with Australia Post’s specifications will be sent via Toll Ipec and incur a $20.00 delivery fee. This is noted in the product description and at checkout.

For Specialty Rugs & Runners, there will be a flat rate $30 shipping fee. This is noted in the product details page and will be added during checkout. The following postcodes are excluded from rug purchases due to shipping restrictions:


We endeavour to have your order delivered within 7 business days but are subject to Australia post delays at time. View the Australia Post timetable.

Lincraft Online will endeavour to supply all orders placed via the Lincraft Online Store.

All products are listed for sale in good faith, but it is possible that a supplier may notify us that a product is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation or delay of your order.

All orders will receive a tracking number via email once the order has been shipped.

This tracking number can be used on the Australia Post website here to track the delivery of the order. The tracking number may take up to 24 hours to appear on the Australia Post tracking system.

No, we are only able to ship within Australia.


We will always honour your rights for a refund, repair or replacement as required by the Australian Consumer Law. Unless covered by the Australian Consumer Law we do not refund or exchange on products sold by the metre or paper patterns.

Wherever reasonable we will try and meet your expectations even for a "Change of mind" refund, provided it is returned within 30 days in a saleable condition, you have original proof of purchase and for refunds over $50, provide I.D. for store returns.

Retain your Tax Invoice for refund, exchange or credit.

Refunds can only be credited back to the credit card, Zip, Humm or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of receipt of the returned product. Unless the product is faulty or not what you ordered, we will not refund on paper patterns and cut or lineal product such as fabric/trim. If we send you the wrong product or it is faulty, you will receive a full refund (including freight). Freight costs will not be refunded for 'change of mind' returns.



There are two ways to obtain a refund or exchange for your online purchase:


Mail the item back to

Lincraft Online
171-177 Cherry Lane

Laverton North VIC 3026

The item must be in the original packaging, undamaged, saleable and include your Proof of Purchase. The item must be returned within 30 days of receipt.


Return the item to any Lincraft store within 30 days of receipt. It must be in the original packaging, undamaged, saleable and include your proof of purchase. Tax invoices are included within the parcel contents.

Refunds can only be credited back to the credit card, Zip, Humm or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of receipt of the returned product. Unless the product is faulty or not what you ordered, we will not refund on paper patterns and cut or lineal product such as fabric/trim. If we send you the wrong product or it is faulty, you will receive a full refund (including freight). Freight costs will not be refunded for 'change of mind' returns.

Dylon Dyes

How much fabric can I dye with one pack of DYLON Machine Dye?

One pack will dye up to 600g of fabric to the full shade (up to 1.8kg of fabric to lighter shades). Use multiple packs to dye larger amounts of fabric (e.g., 2 packs will dye 1.2 kg of fabric to the full shade). Always use the whole pack(s) in one go. You can use up to 5 packs in one wash.

How does the original colour of the fabric affect the result?

Colour mixing rules apply, e.g., blue dye on a red fabric will result in purple. Patterns on the fabric may also still be visible after dyeing. Stains, faded areas or bleach marks may not always be covered by the dye.

Do I have to add additional salt or a fixative?

When dyeing, don’t use additional salt or fix, as the dye already includes these.

Why is it more sustainable to dye faded jeans than buying a new pair?

The dyeing process with DYLON with 3 warm wash cycles consumes 60 liters of water. The production of a single pair of new jeans consumes about 8000 liters of water – primarily for the production of cotton and the irrigation of the fields.

How long does the fabric dye last? Will it fade?

You can treat dyed fabrics just like new fabrics. The shade will last longer if you use a colour care detergent instead of an all-purpose detergent.

Will fabrics dyed with DYLON fabric dye run onto other fabrics in subsequent washes?

Dyed fabric is the same as a new item in terms of colour. It should be washed with similar-coloured textiles to minimize the risk of colour runs. Red fabrics for example should not be washed with white fabrics.

Is it possible to dye dark colours to a lighter shade?

Yes sometimes, but you would need to use DYLON Pre-Dye first to remove the original colour.

Is it possible to dye faded fabrics after they’ve been through many wash cycles? Do the colour mixing rules still apply?

Yes, it’s fine to dye well washed fabrics and the colour mixing rules still apply.

Will stains or bleach marks be covered?

The best results will be achieved on stain free, clean fabrics. Stains are not always covered when dyeing and may still be visible.

Is it possible to do a whitewash after I have dyed something a dark colour with DYLON in my machine?

Yes, but the machine must be cleaned with a separate wash cycle (ideally 40°C). This is necessary in order to remove the risk of any traces of dye being left in the machine.

What should I do if I dyed with DYLON and some marks or stains appear in the subsequent washes?

It is important to clean the washing machine after dyeing as per the instructions in order to prevent any issues with subsequent washes.

Is it possible to dry dyed fabrics in the dryer?

Yes, after the first wash after dyeing you can put your dyed fabrics in the dryer. You can treat your DYLON dyed fabrics like any other coloured fabrics.

Is it possible to use DYLON fabric dye in a top loader?

No, DYLON fabric dyes are not suitable to be used in a top loader machine.

Is it possible to use DYLON fabric dye by hand?

Yes, you can dye your clothes by hand, but only by using Dylon hand dye. Machine dye and wash and dye are therefore not suitable for dyeing by hand.

Will DYLON harm my washing machine? Will dye residues remain in the washing machine after dyeing? Is it possible that dye residues will damage subsequent washes?

DYLON will not harm your washing machine. Due to the fact that DYLON is a dye, slight staining of rubber parts e.g., seals is possible. The staining will not affect following washing loads. You are advised to follow the instructions in the pack and to clean the machine with a separate empty wash cycle (40°) after dyeing. Traces of dye on the rubber seal can be removed by wiping with a small amount of bleach on an old cloth.

Should I use different temperatures with different type of washes?

A 40°C cycle is needed for the dyeing process. It’s best to use the longest 40°C cotton cycle available and not a quick wash, prewash or economy program. The best results are achieved with the standard 40°C coloured wash program. A lower temperature or another program (e.g., easy-care) is possible but results may be affected. Please refer to the leaflet in the pack.

Is it possible to iron dyed fabrics?

Yes, it is possible to iron dyed fabrics – just like any other new or coloured fabric.

Do I have to consider anything when dyeing patterned fabrics?

The patterns are very likely to remain after dyeing so they still be visible with the new colour.



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