Change of mind
If the item isn't what you ordered, is damaged, or you've simply changed your mind, we'll refund or exchange it within 30 days of purchase ā provided it's in saleable condition, in original packaging, and you have proof of purchase. Change of mind returns exclude postage and handling, and don't apply to cut or lineal product like fabric unless it's faulty or not what you ordered.
How to return an item
By post: Lincraft Online, 171-177 Cherry Lane, Laverton North VIC 3026.
In store: return to any Lincraft store with your proof of purchase and the return form included with your order.
Either way, items must be unused, in original packaging and returned within 30 days of receipt.
Refunds
Refunds go back to the original payment method (card, Zip or PayPal), usually within 3 business days of us receiving your return. Faulty or incorrect items get a full refund including freight; change of mind returns don't include freight.
Questions? Call 1300 LINCRAFT.
