We Are Here To Help
Phone: 1300 LINCRAFT (1300 546 272)
Email: customers@lincraft.com.au
Customer Service hours: 9.00am - 5.00pm, Monday to Friday
Returns & Exchanges
Refund & Return Policy
We will always honour your rights for a refund, repair or replacement as required by the Australian Consumer Law. Unless covered by the Australian Consumer Law we do not refund or exchange on products sold by the metre or paper patterns.
Wherever reasonable we will try and meet your expectations even for a "Change of mind" refund, provided it is returned within 30 days in a saleable condition, you have original proof of purchase and for refunds over $50, provide I.D. for store returns.
Retain your Tax Invoice for refund, exchange or credit.
Refunds can only be credited back to the credit card, Zip or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of receipt of the returned product. Unless the product is faulty or not what you ordered, we will not refund on paper patterns and cut or lineal product such as fabric/trim. If we send you the wrong product or it is faulty, you will receive a full refund (including freight). Freight costs will not be refunded for 'change of mind' returns.
How do I get a Refund or Exchange?
There are two ways to obtain a refund or exchange for your online purchase:
POST
Mail the item back to
Lincraft Online
171-177 Cherry Lane
Laverton North VIC 3026
The item must be in the original packaging, undamaged, saleable and include your Proof of Purchase. The item must be returned within 30 days of receipt.
IN STORE
Return the item to any Lincraft store within 30 days of receipt. It must be in the original packaging, undamaged, saleable and include your proof of purchase. Tax invoices are included within the parcel contents.
Refunds can only be credited back to the credit card, Zip or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of receipt of the returned product. Unless the product is faulty or not what you ordered, we will not refund on paper patterns and cut or lineal product such as fabric/trim. If we send you the wrong product or it is faulty, you will receive a full refund (including freight). Freight costs will not be refunded for 'change of mind' returns.
Note: As of 11:59pm on Sunday 18 October 2026 Club Lincraft memberships will no longer accrue points.
Memberships will continue to receive member pricing.
Existing points balance needs to be redeemed by no later than 24 December 2026.
Club Lincraft
Why is the Club Lincraft points program closing?
Lincraft is winding down its stores and website, so the points program is closing too. We want you to get the full value of your points, so we've removed the 250-point minimum. A new website will be launched in 2027.
When do I stop earning points?
Purchases up to 11:59pm on Sunday 18 October 2026 earn points.
How much are my points worth?
Every 25 points = $1, in whole dollars. For example, 49 points = $1 and 260 points = $10. Points that don't make up a whole dollar are cancelled and not available for redemption after 24 December 2026.
How do I use them?
Online at lincraft.com.au until 11:59pm on 31 October 2026: log in and choose "Claim Points" at checkout.
In store until 24 December 2026: show your Club card and your points will be issued as a voucher.
What about my birthday voucher?
If your birthday is still to come, you'll still receive it. Use it by the date printed on it, and no later than 24 December 2026.
Am I still a member?
Yes. You'll keep getting member pricing in store while our stores are trading and we encourage you to remain a member and be part of the new website community.
How do I update my Club Lincraft details?
Log in to your Club Lincraft account.
On the 'My Account' page you have the option of editing your Contact Information and Address Book.
What are Club Lincraft Points?
Club Lincraft Points are awarded to Club Lincraft Members on the completion of a single transaction.
Points are awarded on the basis of 1 point for every $1 spent in a single transaction.
In order to obtain points, a Club Member must present their card before the completion of the transaction or be logged into their account if purchasing online.
I can't see where to redeem my points.
If you cannot redeem points at checkout, you may have been directed to Shop Pay checkout.
Watch a clip to learn how to access Lincraft checkout and redeem points. Watch Now
What are the Members Save Products?
Members Save Products are our fantastic products that we offer at a great price for our Club Lincraft Members. Just be signed in to your account to receive the Member price.
You can view our range of Members Save products by clicking here.
I can't sign in to my Club Lincraft account.
If you are having any difficulty signing into your Club Lincraft account, please ensure you are entering in the same email address recorded on your in-store membership.
If you continue to have problems, please contact our customer service team on 1300 LINCRAFT or at customers@lincraft.com.au.
What can I do if I forgot my password?
Our accounts no longer use passwords, instead they use a verification code. Click on the Sign In link, input your email address linked to your account, once the page refreshes, if you have an existing Lincraft account, select Use Email Instead and input the verification code once received.
Club Lincraft Terms & Conditions
1. Membership
1.1 Membership is free to Australian residents. A person who wishes to become a member is bound by these Terms and Conditions, as varied from time to time.
1.2 It is a condition of membership that you provide an active current email address and Club Lincraft may refuse any application for membership for any reason.
1.3 A member must notify Club Lincraft immediately of any change of residential or email address or mobile phone number.
1.4 Club Lincraft may terminate a membership without notice and for any reason including, without limitation, if the member:
· fails to comply with these Terms and Conditions;
· abuses any privilege accorded to the member under the Club Lincraft program; or
· supplies any misleading information or makes any misrepresentations to or about Club Lincraft, or if the member does not use his or her membership for a period of 12 months or dies or becomes bankrupt.
1.5 Membership can be used at all Australian Lincraft stores.
2. Closure of the Club Lincraft points program
2.1 Lincraft Australia Pty Ltd is closing the Club Lincraft points program in Australia. This clause 2 applies from Monday 12 October 2026 and prevails over any other clause of these Terms and Conditions that is inconsistent with it.
2.2 End of points earning. Points are earned on qualifying purchases made up to 11:59pm (AEDT) on Sunday 18 October 2026. No points, including bonus points, are earned on purchases
made after that time.
2.3 From 12 October 2026 the 250-point minimum no longer applies. Members may redeem any points balance of 25 points or more.
2.4 Redemption value. Points are redeemed at 25 points = $1 (AUD), in whole dollars only. The value of a balance is rounded down to the nearest whole dollar, so 49 points = $1 and 260 points = $10. When a balance is redeemed, any points that do not make up a whole dollar are cancelled. A balance of fewer than 25 points has no redemption value.
2.5 Redeeming online. Points can be redeemed at lincraft.com.au until 11:59pm (AEDT) on Saturday 31 October 2026. The website closes to orders after that time.
2.6 Redeeming in store. Points can be redeemed at any open Lincraft store until close of trading on Thursday 24 December 2026.
2.7 Vouchers. Club point vouchers and birthday vouchers can be used until the expiry date printed on them, and in any case no later than close of trading on Thursday 24 December 2026.
Birthday vouchers will continue and redeemed in accordance with this clause.
2.8 Points not redeemed by the dates in clauses 2.5 and 2.6, and vouchers not used by their expiry date, expire. They have no cash value and cannot be exchanged, transferred or refunded.
2.9 Membership and member pricing. Club Lincraft membership continues, and members continue to receive member pricing in Lincraft stores while they are trading.
2.10 Members in WA, NT and Tasmania with Club Member Points should contact Customer Service on 1300 546 272 or customers@lincraft.com.au for help in redeeming their points and delivery.
3. General
3.1 The Privacy Policy issued by Lincraft Australia Pty Ltd forms part of these Terms and Conditions, but shall prevail over these Terms and Conditions if they are inconsistent in any respect.
3.2 Club Lincraft reserves the right to suspend or terminate the Club Lincraft program at any time without prior notice. Club Lincraft will not be liable for the suspension or termination of the Club Lincraft program on any account whatsoever including (without limitation) for any points balance in a member’s account at the time of suspension or termination.
3.3 The promoter and owner of Club Lincraft is Lincraft Australia Pty Ltd,171-177 Cherry Lane, Laverton North Victoria 3026, ABN 94 401 362 364.
