We are here to help

Lincraft will use Australia Post to deliver your goods.

We are unable to accept a PO Box as a delivery address.

We charge a flat rate shipping rate of $9.95 for all orders *Conditions Apply

* Delivery of larger items which do not comply with Australia Post’s specifications will be sent via Toll Ipec and incur a $20.00 delivery fee. This is noted in the product description and at checkout.

For Specialty Rugs & Runners, there will be a flat rate $30 shipping fee. This is noted in the product details page and will be added during checkout. The following postcodes are excluded from rug purchases due to shipping restrictions:

800,801,803,804,810,811,812,813,814,815,820,821,822,828,829,830,831,832,834,835,836,837,838,839,840,841,845,846,847,850,851,852,853,854,860,861,862,870,871,872,873,880,881,885,886,906,907,909,2898,2899,4183,4184,4481,4482,4486,4487,4488,4489,4490,4491,4492,4493,4700,4741,4801,4802,4803,4807,4816,4819,4828,4829,4830,4871,4873,4874,4875,4876,4890,4891,4895,6161,6207,6208,6209,6210,6211,6213,6214,6215,6218,6220,6221,6223,6224,6225,6226,6227,6228,6229,6230,6231,6232,6233,6236,6237,6239,6240,6243,6244,6251,6252,6253,6254,6255,6256,6258,6260,6262,6271,6275,6280,6281,6282,6284,6285,6286,6288,6290,6302,6304,6306,6308,6309,6311,6312,6313,6315,6316,6317,6318,6320,6321,6322,6323,6324,6326,6327,6328,6330,6331,6332,6333,6335,6336,6337,6338,6341,6343,6346,6348,6350,6351,6352,6353,6355,6356,6357,6358,6359,6361,6363,6365,6367,6368,6369,6370,6372,6373,6375,6383,6384,6385,6386,6390,6391,6392,6393,6394,6395,6396,6397,6398,6401,6403,6405,6407,6409,6410,6411,6412,6413,6414,6415,6418,6419,6420,6421,6422,6423,6424,6425,6426,6427,6428,6429,6430,6431,6432,6433,6434,6436,6437,6438,6440,6442,6443,6445,6446,6447,6448,6450,6452,6460,6461,6462,6463,6465,6466,6467,6468,6470,6472,6473,6475,6476,6477,6479,6480,6484,6485,6487,6488,6489,6490,6501,6502,6503,6504,6505,6506,6507,6509,6510,6511,6512,6513,6514,6515,6516,6517,6518,6519,6521,6522,6525,6528,6530,6531,6532,6535,6536,6537,6556,6558,6560,6562,6564,6566,6567,6568,6569,6571,6572,6574,6575,6603,6605,6606,6608,6609,6612,6613,6614,6616,6620,6623,6625,6627,6628,6630,6631,6632,6635,6638,6639,6640,6642,6646,6701,6705,6707,6710,6711,6712,6713,6714,6716,6718,6720,6721,6722,6725,6726,6728,6731,6733,6740,6743,6751,6753,6754,6758,6760,6762,6765,6770,6798,6799.

We endeavour to have your order delivered within 7 business days but are subject to Australia post delays at time. View the Australia Post timetable.

Lincraft Online will endeavour to supply all orders placed via the Lincraft Online Store.

All products are listed for sale in good faith, but it is possible that a supplier may notify us that a product is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation or delay of your order.

All orders will receive a tracking number via email once the order has been shipped.

This tracking number can be used on the Australia Post website here to track the delivery of the order. The tracking number may take up to 24 hours to appear on the Australia Post tracking system.

No, we are only able to ship within Australia.

We will always honour your rights for a refund, repair or replacement as required by the Australian Consumer Law. Unless covered by the Australian Consumer Law we do not refund or exchange on products sold by the metre or paper patterns.

Wherever reasonable we will try and meet your expectations even for a "Change of mind" refund, provided it is returned within 30 days in a saleable condition, you have original proof of purchase and for refunds over $50, provide I.D. for store returns.

Retain your Tax Invoice for refund, exchange or credit.

Refunds can only be credited back to the credit card, Zip, Humm or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of receipt of the returned product. Unless the product is faulty or not what you ordered, we will not refund on paper patterns and cut or lineal product such as fabric/trim. If we send you the wrong product or it is faulty, you will receive a full refund (including freight). Freight costs will not be refunded for 'change of mind' returns.

There are two ways to obtain a refund or exchange for your online purchase:

POST

Mail the item back to

Lincraft Online
171-177 Cherry Lane

Laverton North VIC 3026

The item must be in the original packaging, undamaged, saleable and include your Proof of Purchase. The item must be returned within 30 days of receipt.

IN STORE

Return the item to any Lincraft store within 30 days of receipt. It must be in the original packaging, undamaged, saleable and include your proof of purchase. Tax invoices are included within the parcel contents.

Refunds can only be credited back to the credit card, Zip, Humm or Paypal account that was used to make the original purchase. The refund will be processed as soon as possible and generally within 3 days of receipt of the returned product. Unless the product is faulty or not what you ordered, we will not refund on paper patterns and cut or lineal product such as fabric/trim. If we send you the wrong product or it is faulty, you will receive a full refund (including freight). Freight costs will not be refunded for 'change of mind' returns.

As a Club Lincraft Member, you are entitled to the following benefits:

• - Earn points for every dollar spent ($1 = 1 point)
• - For every 250 points accumulated, you receive a $10 voucher in store *
• - Exclusive online offers and sneak previews
• - Everyday discounts on our Members Save range
• - Register your email address with us and receive a $10 voucher on your birthday each year
• - 10% OFF dress patterns everyday

*If you are an 'Online' customer please contact our customer service team to redeem your points for a voucher. Vouchers will be mailed out. Member must be subscribed to be sent a voucher.

Club Lincraft Points are awarded to Club Lincraft Members on the completion of a single transaction.

Points are awarded on the basis of 1 point for every $1 spent in a single transaction.

In order to obtain points, a Club Member must present their card before the completion of the transaction or be logged into their account if purchasing online.

Club Lincraft Points are converted to vouchers

Your voucher will automatically be printed at point of sale in store when a minimum of 250 points are accumulated *.

These credit voucher are valid for 3 months and cannot be redeemed for cash or replaced if lost.

1. This Voucher entitles the bearer to a discount to the face value only
2. If not used in full within 3 Months of Issue date, the balance, if any will expire.
3. Vouchers are to be used in full. No change or credit note will be given.
4. Vouchers can only be redeemed by the Primary card holder and your card must be present at the time of use.
5. Vouchers are not negotiable, transferable or redeemable for cash.
6. Vouchers are void if defaced, torn or tampered with in any way and if not will not be replaced.

*If you are an 'Online' customer please contact our customer service team to redeem your points for a voucher. Member must be subscribed to be sent a voucher.

Members Save Products are our fantastic products that we offer at a great price for our Club Lincraft Members. Just be signed in to your account to receive the Member price.

You can view our range of Members Save products by clicking here.

Log in to your Club Lincraft account.

On the 'My Account' page you have the option of editing your Contact Information and Address Book.

If you are having any difficulty signing into your Club Lincraft account, please ensure your membership has been registered online and that you are entering in the same email address recorded on your in-store membership.

If you continue to have problems, please contact our customer service team on 1300 546 272 or at customers@lincraft.com.au.

If you have forgotten your password, click on the 'Sign In' link and then 'Forgot or change your password'.

You'll then be able to enter your email address and we'll send you a link to create a new one.

To find out more about current competitions, please visit our Competitions T&C's page.

1. Membership
1.1 Membership is free to Australian residents. A person who wishes to become a member is bound by these Terms and Conditions, as varied from time to time.
1.2 It is a condition of membership that you provide an active current email address and Club Lincraft may refuse any application for membership for any reason. 
1.3 A member must notify Club Lincraft immediately of any change of residential or email address or mobile phone number. 
1.4 Club Lincraft may terminate a membership without notice and for any reason including, without limitation, if the member:
· fails to comply with these Terms and Conditions;
· abuses any privilege accorded to the member under the Club Lincraft program; or
· supplies any misleading information or makes any misrepresentations to or about Club Lincraft, or if the member does not use his or her membership for a period of 12 months or dies or becomes bankrupt.
1.5 Membership can be used at all Australian Lincraft stores.

2. Earning points
2.1 Club Lincraft points are earned on the basis that at least one standard point is issued for every $1 spent in a single transaction. From time to time, bonus points may be issued in addition to standard points under specially advertised promotions or competitions. For the purpose of calculating the value of an individual purchase, points are accrued based on the whole dollars paid, inclusive of GST. 
2.2 Points will be credited to a member’s account for purchases by the member of qualifying goods or services but not for Gift Vouchers.
2.3 In order to obtain points, a member must advise the staff member that they are a member before the purchase is concluded at the point of sale or, if the purchase is by telephone or mail order, by quoting the membership number. 
2.4 Points and the rights they confer cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Points have no cash or monetary value. 

3. Points
3.1 The accrual of a minimum of 250 points in a quarter will qualify the member to receive a credit voucher. The value of the voucher will be 4% of the total qualifying spend during that period.
3.2 Credit vouchers will have a validity of 3 months and cannot be redeemed for cash
or replaced if lost.
3.3 The value of the credit voucher will be based on the total number of points accrued by the end of the collection period and rounded down to the nearest dollar.
3.4 The redemption value of the points may be changed at Lincraft Australia’s discretion but will not affect any points issued prior to the date of change.

4. General
4.1 The Privacy Policy issued by Lincraft Australia Pty Ltd forms part of these Terms and Conditions, but shall prevail over these Terms and Conditions if they are inconsistent in any respect.
4.2 Club Lincraft reserves the right to suspend or terminate the Club Lincraft program at any time without prior notice. Club Lincraft will not be liable for the suspension or termination of the Club Lincraft program on any account whatsoever including (without limitation) for any points balance in a member’s account at the time of suspension or termination.
4.3 The promoter and owner of Club Lincraft is Lincraft Australia Pty Ltd, 171-177 Cherry Lane, Laverton North Victoria 3026, ABN 94 401 362 364.

Lincraft GOLD membership is a subscription membership which is available to anyone. On top of Club Lincraft benefits, you will continue to accrue points to earn reward vouchers, with some extra special benefits which include:

• • - A $20 Birthday Voucher each year on your birthday (*Date of birth and a valid email address must be supplied)
  • - Free Shipping on all online orders (*Excludes Rug Shipping)
  • - An extra 10% off all prices (*Excludes storewide % off sales, Gift Cards & Donations)

We currently have 2 options for subscription - Monthly (Pay $9.95 per month, minimum 1 month) or Bi-Annual (Pay 6 months up front, save 10%)

Absolutely! You can cancel your subscription whenever you'd like. Just hop onto your online account, click on the subscription tab, or hit the 'manage membership' button in your Gold Membership emails. If you run into any hiccups, our friendly customer service team is here to help. After cancellation, you can still enjoy all the Gold member perks until your current subscription period expires.

Please contact our customer service team and we will gladly assist you.

Once you have signed up for the initial subscription, our system will automatically generate and process an order on your behalf using the payment method originally used. You will receive emails relating to the renewal order and payment.

Login to your online account and visit ‘My Subscriptions’. You can select payment details and trigger an email to be sent to you to securely update your payment details.

You will receive an email advising that your card is due to expire before your next renewal. Please follow the steps to securely update your payment details.

Yes, your subscription membership is for both online and in-store. Online discount will be available within 10 minutes of membership purchase. In-store discount will be available on the following business day of membership purchase. Please note that any 'Early access to product' offers will only be available online.

Your Gold Membership is only valid within the country within which you signed up. Please contact our customer service team if you are permanently moving country.

You can see the full terms & conditions here.